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COVID-19 Operations & Safety Plan

Updated 24 November 2020

Our number one priority is the safety of our staff, trail users, and community.

We are taking extra measures to ensure a successful 2020-21 Nordic ski season by continuing to monitor CDC guidelines and following state and county directives. Please read CDC guidelines and this COVID-19 Operations & Safety Plan before coming to Tahoe XC. All events, programs, trails, and this plan are subject to change. You can stay informed by signing up for our newsletter.

Your patience and understanding is greatly appreciated as we do our best to provide a safe experience for all.

Table of Contents

Face Masks & Physical Distancing Required
Tickets & Passes
Rentals
Lessons
Dog on Leash
Lodge & Services
Youth Programs
Additional Resources

Face Masks & Physical Distancing Required

All guests and program participants are required to wear a face mask while at Tahoe XC.

What is an acceptable face mask?

  • Acceptable masks have two or more layers that fit securely over the nose and mouth.
  • A double-layered buff is acceptible.
  • Face shields, single-layer fabric, and loose attempts are not considered acceptable by Tahoe XC.
  • Read How to Select, Wear, and Clean Your Mask.

Trailhead, parking lot & lodge

  • All guests are required to wear a face mask when in the parking lot, at the trailhead, or in the lodge, regardless of how many people are nearby.
  • All guests must maintain at least 6 feet of physical distancing at all times.
  • Please get ready at your vehicle, which will help eliminate trailhead congestion.
  • Abide by directional signage.
  • Do not linger at the trailhead, parking lot, deck, or lodge. Please enjoy your exercise and then go forth and enjoy the rest of your day.

On Trails

  • Once away from the trailhead, continue to maintain at least 6 feet of physical distancing.
  • While actively exercising, guests are not required to wear a face mask.
  • When passing, both parties should move to the side to allow 6 feet of physical distancing and be courteous of other trail users.
  • Abide by directional signage.
  • Upon returning to the trailhead, you must wear your face mask, regardless of how many people are nearby.

Tickets & Passes

We will be closely monitoring the number of trail users at Tahoe XC. If we reach capacity, we will cut off ticket sales and limit trail access in an effort to prevent congestion. This means, we will be actively checking trail passes.

NEW Trail Stewards & Tahoe XC Hosts

  • In order to monitor how many skiers enter and exit the trail system, Tahoe XC Hosts and Trail Stewards will be checking passes and providing on-trail support for guests.
  • If a Trail Steward or Host asks to see your pass, please comply.
  • Our ultimate goal is to preserve the Nordic skiing and snowshoeing experience for all of our guests and staff.

Day Tickets

  • Please purchase trail passes online, in advance of arrival.
  • Pre-purchased trail passes must be picked up at our outside ticket window upon arrival.
  • If we reach capacity, we may cut off ticket sales and limit trail access in an effort to prevent congestion.
  • We will be actively checking trail passes, so please ski with your season pass accessible.

Season Passes

  • You can purchase your season pass online and pick up your pass the first day we are open for skiing at our outside ticket window.
  • Returning season pass holders can either bring in last year’s pass and get a sticker, or get a new pass printed with last year’s picture.
  • NEW season pass holders, welcome to the family! You will need to take a picture (and briefly remove your face mask) and we will print your new Tahoe XC Season Pass.
  • If we reach capacity, we may cut off ticket sales and limit trail access in an effort to prevent congestion.
  • We will be actively checking trail passes, so please ski with your season pass accessible.

10-Pack Tickets

  • Show your 10-Pack at the outside ticket window to pick up your day pass.

Pass Refund Policy due to COVID-19

  • If a government agency requires Tahoe XC to stop operating for any reason, we will not be issuing refunds for season passes or 10-packs. Due to the fluidity of previous winters and the ever-changing nature of this pandemic, we will do everything we can to reopen as soon as possible.
  • Thank you for your understanding and your support.

Rentals

  • All rentals of cross-country ski packages, snowshoes, and pulk sleds should be reserved online, at least one day in advance.
  • All rental gear is disinfected before pick up and after drop off. We have purchased an electrostatic defogger, which uses a hydrogen peroxide and water solution to spray and disinfect hard and soft surfaces.
  • Hand sanitizer will be made available and used by guests and staff before and after each rental fitting.
  • All parties are required to wear proper face masks during the rental pick up and drop off process.
  • We reserve the right to refuse service to anyone not wearing a face mask.
  • Rental areas will have limited capacity in order to comply with physical distancing. Please be patient as we work through this process safely for you and our staff.

Lessons

  • Lessons are available in small, private group sizes (1-5 people in the same household) and need to be reserved online, at least one day in advance.
  • All participants are required to wear proper face masks when checking in and possibly during certain aspects of the lesson.
  • We reserve the right to refuse service to anyone not wearing a proper face mask.
  • There will be no drop-in group lessons this year.

Dogs on Leash Rules

  • Dogs are always required to be on leash at Tahoe XC in the parking lot and trailhead.
  • To eliminate unintentional contact between guests, dogs, and guests with dogs, all dogs must be on leash until you begin your ski and are safely distanced from the trailhead.
  • Do not allow your dog to approach other skiers. This can make it very hard to maintain physical distancing between guests.
  • Review all Dog Trail Rules in full before coming to Tahoe XC with your pooch.

Lodge & Services

Inside the Lodge

  • We are limiting the number of people in the lodge to 15 people, including staff.
  • There is no changing or personal gear storage inside the lodge this year. Come prepared to ski. We suggest getting ready in your car and/or bringing a backpack to ski with your belongings.
  • We have added markers in typically congested areas to promote physical distancing of 6 feet or more between guests at all times.
  • There are clearly marked entrances and exits, to prevent cross-traffic.
  • All areas of operation, including high-touch areas such as restrooms, tables, ticket window areas and rental shop will be frequently cleaned and disinfected
  • Hand sanitizer is available for staff and guests.
  • Face masks are required inside the lodge at all times

Retail

  • Our retail shop is open, with a maximum of 3 guests allowed at a time.
  • We’ve added plexi-screen glass at all registers and will use as many contactless systems as possible to complete customer transactions.

Bathrooms

  • Bathrooms in the lodge are available and will be cleaned several times a day by staff and multiple times a week by professional cleaners.
  • Only one guest in the restroom at a time (except families with young children).

Free Heel Cafe

  • Pre-packaged meals, drinks, and snacks are available for purchase.
  • There will be no tables inside. Please eat your food outside, on the trail, or take it to go.
  • Unfortunately, there will be no season pass holder cookie jar this year.

Warming Huts

  • Warming huts and/or picnic tables may be provided, conditions permitting. However, no water or beverage service will be provided. Guests must pack out their own trash.
  • Warming hut doors are to be open at all times
  • Only one guest in warming huts at a time (except families with young children).
  • Practice physical distancing while at tables, which are first-come first-serve.

Youth Programs

Our number one priority is safety. Key factors to program success are

  • Physical distancing between kids and between kids and their instructors
  • Self-sufficient skiers who can put on and take off their own gear without assistance
  • Wearing face masks as directed by Tahoe XC
  • Parents being good role models of appropriate Covid behavior

Parents Responsibility & Public Safety

  • We encourage parents and guardians to take their children’s temperatures prior to arrival to Tahoe XC. If symptoms are detected a child must stay home.
  • By allowing your kid(s) to participate in any Tahoe XC event or program, you acknowledge that neither your kid(s) nor anyone in your household is showing symptoms related to COVID-19 or has been exposed to anyone who has tested positive, or is currently waiting for test results, for COVID-19.
  • Your diligence and dedication to public safety is required for our programs to continue.

Contactless Drop-off & Pick-Up

  • Parents should remain in their vehicle when dropping off and picking up kid(s).
  • There will be a Loading Zone, marked by cones to use.
  • Children should put on their ski clothes and boots in the car and be able to carry their own equipment directly to the program’s assigned meeting place.

Physical Distancing Required

  • It is the parents’ responsibility to make sure your kid(s) understand, abide by, and respect the CDC’s guidelines of physical distancing and maintain 6 feet from others.
  • Participants must maintain 6 feet of physical distancing from everyone else at all times.

Face Masks Required

  • All participants are required to wear face masks during drop off, pick up, in the parking lot, and at the trailhead. If parents exit their vehicle for any reason, they should be wearing a face mask.
  • Once skiers leave the trailhead, and continue to be 6 feet apart, they may remove their masks while skiing. Upon returning to the trailhead, skiers must put their masks back on.
  • Acceptable masks have two or more layers and are securely placed over the nose and mouth. Face shields, single-layer fabric, and loose attempts are not acceptable.

Youth Program Refund Policy due to COVID-19

  • If a government agency requires Tahoe XC to stop operating a program, we will offer refunds only if the program has not yet started.
  • Participants who miss a session for any reason are not eligible for refunds.

Additional Resources

Learn how to safely recreate in Tahoe this year by reviewing these additional resources.

Local Resources

National Resources

Thank you for helping to keep our community healthy and safe!

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